AT&T in Cedar Hill, TX Closed now

Reviews about AT&T

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  March 31, 2020, by Meleny Resendiz
  If I could give them 0 stars I would!!!! They place has horrible customer service!! I don't know what their qualifications are to work at this AT&T retailer but it must be to be rude & unprofessional! Went in to get a screen protector for my new phone and an employee by the name of "Bo" assisted me. When I told him I was there to get a new screen protector because the one that was previously put on had came off, he rudely said he would look or another screen protector and put it on my phone but it would be difficult because of the round edges of my screen?! Ok?!! They make screen protectors especially for phones like mine, it was just that he was being lazy and didn't want to be occupied with helping me instead wanted to be available for when a sale walked in. Then he came back with a screen protector to put on my phone and clearly DID NOT know what he was doing! In the process of putting on the scree protectors he messed up like two of them!! He then began to get frustrated from his own stupidity and began throwing things around, I then asked to speak to his manager since I didn't want to continue being assisted by him. His manager by the name of "Roger" came and instead of hearing me out as the customer, he took his associate's side and was as rude as him! Now I understand why his employees are rude since he sets an example! I will be taking this up! I will not be treated this way, been with AT&T since it was Cingular and never have I experienced such bad treatment at a local retailer!